Make vs OpenIT: Which AI Tool is Better?

Make (formerly Integromat) and OpenIT both enable automation, but at different layers. Make is a leading general-purpose visual integration and automation platform. OpenIT is a specialized AI automation platform for IT operations. Make handles general workflow automation; OpenIT handles IT infrastructure automation specifically. The decision between them comes down to whether you need broad flexibility or IT-specific depth.

Make

Make is a visual workflow automation platform supporting 1,800+ app integrations. Teams build "scenarios" by connecting triggers and actions across services - when X happens in one app, do Y in another. Make handles everything from simple two-step automations to complex multi-branch workflows with error handling, data transformation, and scheduling. Its AI modules can add AI processing as a step within any workflow.

• 1,800+ app integrations covering virtually every business tool
• Visual drag-and-drop scenario builder
• Advanced routing, error handling, and conditional logic
• AI processing modules for text and data
• Free tier; paid plans from ~$9/mo by operation volume

OpenIT

OpenIT is an AI automation platform for IT operations teams. Its focus is on automating the specific workflows of system administrators: incident response, infrastructure management, server monitoring, and IT service management. OpenIT integrates with monitoring platforms, ticketing systems, and cloud infrastructure services rather than general business apps.

• AI automation for IT operations and infrastructure
• Incident response and system administration automation
• Integration with IT monitoring and infrastructure platforms
• Designed for IT teams and system administrators
• Free tier available

Key Differences

Make is horizontal - it can automate almost any business workflow across any connected apps. OpenIT is vertical - it automates specifically within the IT operations domain with deep IT-specific integrations. Make's breadth makes it powerful but generic. OpenIT's focus on IT operations means it understands IT-specific processes and integrates with the tooling IT teams actually use.

A marketing team would use Make. An IT team managing incidents and infrastructure would benefit more from OpenIT's domain-specific capabilities. Large organizations might use both: Make for business process automation and OpenIT for IT operations.

Pricing

Make has a free tier with paid plans scaling by operation count. OpenIT has a free tier with pricing for IT team deployments. Make's pricing scales with automation volume; OpenIT's pricing reflects IT operations team needs.

Who Each Is For

Make is for teams of all types who need flexible, powerful visual workflow automation across a wide range of business applications. OpenIT is for IT operations teams who need AI automation specifically designed for infrastructure management and system administration. Use Make for general automation; use OpenIT for IT-specific operations.